Insurance Collision Claims
Insurance Collision Claims in Norwood, MA Collision repair & insurance claims · Norwood, MA
We don’t work for insurance companies. We work for you, to fix your car properly.
Report the claim and tell your insurer you chose No Name. We handle the repair paperwork and billing with them, help arrange a rental, and can pick up and drop off your car. We’ll tell you if anything needs your signature.
Your car, your choice
In Massachusetts, you choose who repairs your car. Your insurer and its appraiser can’t require you to use a particular shop. Some insurers give you a list of shops with their own referral shops highlighted, but you don’t have to use one of them. If you want No Name, just tell your insurer.
What we handle for you
We work with your insurer
We work directly with your insurer’s appraiser on the repair estimate and any supplements, and we send them the repair paperwork and bill. Coverage and payment decisions stay between you and your insurer. You can use us with any insurance company.
Help with a rental
One of our own rental cars, or one through Enterprise. It’s by appointment, so ask when you call.
Pick-up and drop-off
Can’t get here? We can pick your car up and bring it back when it’s ready.
Clear start to finish
A free written estimate before any work, your OK before anything extra, and updates from drop-off to pickup.
OEM procedures followed
The manufacturer builds the vehicle and conducts crash tests. We follow their repair procedures and requirements.
Safety first
We’re also a repair and tire shop, so we can check what the crash touched beyond the body, like tires and suspension.
For the repair itself, see our auto body and collision repair page.
From accident to pickup
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Safe first, then call
Once everyone is safe, call (781) 470-0707 or book online. Tell your insurer you chose No Name for the repair.
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We look it over
Bring it in, or we pick it up. You get a free written estimate, and we work directly with your insurer on the repair estimate.
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Rental, then repair
Need a rental? We help arrange one. If we find hidden damage, we tell you, write a supplement for your insurer, and get your OK before doing the added work.
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Drive home
We call when it’s ready. Pay your deductible, if one applies, and any difference we agreed on in writing, then drive home, or we bring it back to you.
Make sense of your estimate
Insurer appraisals and shop estimates use many of the same short codes, and our glossary explains each one in plain English.
We’ll take it from here
Call or book online, then tell your insurer you chose No Name.
Claim questions
Do you work with my insurance company?
Yes. You can use us with any insurance company. We talk to your insurer directly about the repair estimate and paperwork, so you don’t have to chase it.
Can I get a rental car while mine is in the shop?
We can arrange one: our own or through Enterprise. Who pays depends on fault and coverage. If another driver is found at fault, their property damage liability coverage can pay for a reasonable rental, up to their limits. Optional Substitute Transportation on your own policy can also pay, up to its limits, on a covered collision or comprehensive claim.
What will I pay out of pocket?
On a covered repair, you pay your deductible, if one applies, and we bill the insurer for the covered work. Sometimes an insurer pays less than the repair costs, or leaves out something it says is not covered or not from this accident. If that happens, we explain the difference and your options in writing and get your OK before we do that work.
How long will the repair take?
It depends on the damage, the parts and your insurer’s approval. Once we’ve seen the car, we give you our best time estimate and keep you updated until it’s ready.
No Name Auto Repair & Tire Service · Family-owned · 64 Broadway, Norwood, MA 02062 Norwood · Walpole · Westwood · Canton · Dedham · Sharon · Foxborough General information about Massachusetts claim rules as of October 2026, not legal or insurance advice. Your policy and your insurer decide what is covered.